Introduction
look at a description of the term BI on Wikipedia
especially the second paragraph
2 major questions concerning your company
- Do your processes generate the data you need in you Business
Intelligence?
- Do you know which information about your company is available in your databases?
In the most companies a lot of data about their processes is available but not used.
This data can be transformed into information using BI
This information can be used to fine tune your processes and eliminate bottlenecks.
In fact saving money, improving quality and thus, keeping your customers satisfied.
Business Intelligence and Process Modelling
Have you read the process description “a cup of coffee” on our Process Modelling
page. If not please do so because the process is discussed here on how BI can connect to your
processes.
If we start with the basics of Business Intelligence then we find that we need data to work with.
Collecting data just for the fun of collecting is not the same as, lets say collecting posters, the
collected data has to be useful.
Now lets look at the coffee process. Are there locations we can point out as useful data sources?
In this diagram The first point of interest will be:
- How often do we order Coffee?
- How long does it take to get our Coffee?
- What kind of Coffee do we order?
- When do we order our Coffee?
Additional we can wonder where we drink our Coffee.
After having decided what information we want the next step is deciding how to collect it. Normally
you want the data to be collected automatically so the chance of errors will be very small and no extra
effort is used. Sometimes, however, you will have to ask the people involved to fill in some measurement
details.
After collecting the data we have to analyse it to get an understanding of what happens in the process and if
there are any possible bottlenecks. If there where already bottlenecks you probably would know about it. In
this case people would start to complain.
Anyway, you need data to solve the problem causing a bottleneck.
Analyzing the results
Suppose we have collected data over some moths now about the use of the coffee-machine.
Analysing the data we now can see in which time interval the machine is used the most, probable
around the coffee break.
We also can see which types of coffee are consumed. If we have measured the time it takes to brew a
cup of coffee we also can how much time is spend waiting for the coffee.
By comparing the number of cups of coffee ordered against the raw materials used in the machine (don't forget
the water and electricity) we also can calculate the average price of a cup of coffee.
This is just a simple example on how BI can be used in your processes.
Do you like to know more please contact us
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Read about BI and your processes